FAQ
What import duties and taxes will I be charged?
Import duties, taxes, and other country specific charges are not included in the item price or shipping cost. We don't know what these may be for your specific region. These charges are the buyer's responsibility and if there are any such charges, the buyer will have to pay upon receipt of goods. Please check with your country's customs office to determine what these additional costs may be prior to ordering.
How long does delivery take?
Within the U.S, shipping is usually 3-5 business days. International shipping, depending on your location, is usually 5-7 business days.
I am a dealer or I am distributor. How can I order your products?
If you are a distributor or dealer, we would welcome the opportunity to work with you. Please contact us and we can discuss our distributor and dealer pricing/shipping/methods of payment.
What does ATS stand for?
ATS stands for Adjustable Threadless System. The ATS Shim was designed to fit with NVO stems over threadless headsets.
I have cut my steer tube too short. Can I use the ATS Shim as a steer tube extender?
Absolutely not! This is an incorrect use of the ATS Shim. The Shim needs to extend about 2-3 mm above the steer tube. If your steer tube is cut, then you must cut the ATS shim as well. You may not have maximum height adjustability, but you have the other benefits of travel convenience (headset stays preloaded when you take the stem off), steer tube protection and fewer steering parts.
How much height adjustment (travel) do NVO Components stems provide?
This depends on the length of your steer tube. If you have a long or uncut steer tube, then most likely you can use the entire length of our longest ATS shim (100 mm). Our standard length that is packaged with each stem is 80mm, giving you 40mm of possible height adjustment. We also sell our ATS Shim and Top Cap Package separately and these are available in the following lengths: 80 mm ATS Shim: 40 mm of adjustment 85 mm ATS Shim: 45 mm of adjustment 100 mm ATS Shim: 65 mm or adjustment
Why did you choose to use 6061 T6 aluminum in your stems? Is 7000 series aluminum better?
We feel 6061 T-6 aluminum gives us the best balance between weight, durability, and cost. Although 7000 series aluminum has higher tensile and ultimate strength, there is a cost associated with it. It’s more expensive and more brittle than 6061. A correctly engineered stem made from 60061 T-6 will provide many years of reliable service.
What size steer tube do NVO Components stems fit?
Currently, our system is designed to fit 1-1/8th steer tubes.
Some of your stems only come with one bolt. Is this safe?
You must follow the torque settings that are indicated on the rear clamp bolt. We have engineered, optimized and tested all NVO Components stems thoroughly. All of our stems pass EFBE testing, which is the most rigorous testing standard for bicycle components.
What can I do if I want to use a different brand of stem?
If for some reason you don't like your NVO stem, simply remove the top cap, the stem and the ATS Shim. It slides right off of 28.6 mm steer tubes. Now, replace it with some spacers and your stem of choice.
How do you measure your stems?
Bicycle stems are measured from the middle of the bar bore clamp to the middle of the top cap, parallel to the ground. With a negative degree stem, there will be approximately 5 mm decrease in length vs a positive degree stem. For example, our F2 flip flop stem, in the -7 degree position will be 90mm and in the positive, +7 degree position, it will be 95mm. Our TM-2 stems are regarded as negative degree stems, and come in sizes: 90mm, 110mm,and 125mm.